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Terms of Service

Last updated November 5, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Prowl Solutions LLC ("Company," "we," "us," "our").

We operate the websites prowl.app and prowlapp.com (the "Site"), the Prowl apps (each, the "App"), the Prowl API, as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at support@prowl.app.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Prowl Solutions LLC, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

  1. 1. OUR SERVICES
  2. 2. INTELLECTUAL PROPERTY RIGHTS
  3. 3. USER REPRESENTATIONS
  4. 4. USER REGISTRATION
  5. 5. PURCHASES AND PAYMENT
  6. 6. SUBSCRIPTIONS
  7. 7. SOFTWARE
  8. 8. PROHIBITED ACTIVITIES
  9. 9. USER GENERATED CONTRIBUTIONS
  10. 10. CONTRIBUTION LICENSE
  11. 11. MOBILE APPLICATION LICENSE
  12. 12. THIRD-PARTY WEBSITES AND CONTENT
  13. 13. SERVICES MANAGEMENT
  14. 14. PRIVACY POLICY
  15. 15. TERM AND TERMINATION
  16. 16. MODIFICATIONS AND INTERRUPTIONS
  17. 17. GOVERNING LAW
  18. 18. DISPUTE RESOLUTION
  19. 19. CORRECTIONS
  20. 20. DISCLAIMER
  21. 21. LIMITATIONS OF LIABILITY
  22. 22. INDEMNIFICATION
  23. 23. USER DATA
  24. 24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
  25. 25. CALIFORNIA USERS AND RESIDENTS
  26. 26. MISCELLANEOUS
  27. 27. PROWL SERVICE TERMS AND HOW YOU MAY USE PROWL
  28. 28. NOT A SOLE OR LIFE-SAFETY ALERTING SYSTEM
  29. 29. SOURCES, DESTINATIONS AND INTEGRATIONS
  30. 30. PAID PLANS AND THE FREE PLAN
  31. 31. YOUR CONTENT
  32. 32. AVAILABILITY, WITH NO SLA
  33. 33. LIABILITY FOR MISSED ALERTS
  34. 34. OLDER INTERFACES, OTHER APP BUILDS AND TEST VERSIONS
  35. 35. WHO CAN USE PROWL
  36. 36. CONTACT US

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:

  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access,

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: support@prowl.app. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:

  • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.

You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

- Visa

- Mastercard

- American Express

- Discover

- Apple App Store

- Google Play Store

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Free Trial

We may offer free trials at our discretion. The length of a trial and who is eligible are shown when it's offered, and we may change or end trial offers at any time; this doesn't affect a trial you've already started. At the end of a free trial, the account will be charged according to the user's chosen subscription unless canceled first.

Cancellation

All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at support@prowl.app.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

7. SOFTWARE

We may include software for use in connection with our Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk arising out of use or performance of any software. You may not reproduce or redistribute any software except in accordance with the EULA or these Legal Terms.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.

9. USER GENERATED CONTRIBUTIONS

The Services does not offer users to submit or post content.

10. CONTRIBUTION LICENSE

You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

11. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not: (1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App; (3) violate any applicable laws, rules, or regulations in connection with your access or use of the App; (4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App; (5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended; (6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time; (7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App; (8) use the App to send automated queries to any website or to send any unsolicited commercial email; or (9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other warranty obligation whatsoever with respect to the App; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a "terrorist supporting" country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

12. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

13. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

14. PRIVACY POLICY

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

15. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

16. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

17. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California applicable to agreements made and to be entirely performed within the State of California, without regard to its conflict of law principles.

18. DISPUTE RESOLUTION

Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in San Diego, California, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose.

19. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

20. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

21. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO $200.00 USD. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

22. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

23. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

24. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

25. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

26. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

27. PROWL SERVICE TERMS AND HOW YOU MAY USE PROWL

This clause and the other eight additional clauses (the "Prowl service terms") are part of these Legal Terms and control over any section that conflicts with them, including User Representations, Purchases and Payment, Subscriptions, Prohibited Activities, User Generated Contributions, Contribution License, Mobile Application License, Term and Termination, Modifications and Interruptions, Limitations of Liability and User Data.

Prowl is built to be used by software. You may send events through our API, webhooks, Source email addresses, feeds, schedules and heartbeat check-ins, and receive notifications through Destinations and integrations, as our documentation and your plan allow, even though this uses scripts, bots or other automated means. The restrictions on automated use, scripts, bots and automated systems in the User Representations, Prohibited Activities and Mobile Application License sections apply only to scraping or harvesting data from the Services, creating accounts by automated means, and getting around rate limits, plan limits or security measures.

You may use Prowl for your business and your organization's internal operations, including on-call and incident response, and share access with your team as the Services allow. The restrictions on commercial, revenue-generating and multi-user use in the Prohibited Activities and Mobile Application License sections only bar reselling, sublicensing or providing the Services themselves to others, or using them to build a competing service.

If you got a Prowl app from the Apple App Store, Apple's standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) licenses the app itself, and these Legal Terms govern your Prowl account and the Services. Where the two conflict about the app itself, Apple's agreement controls.

28. NOT A SOLE OR LIFE-SAFETY ALERTING SYSTEM

Prowl relays notifications from systems you connect to the devices and services you choose. Do not use Prowl as your only way to learn of events that could cause injury, death, property damage, significant financial loss, or the failure of systems you are responsible for. Prowl is not designed for, and you must not use it for, emergency services, medical alerting or life-safety monitoring.

Marking a notification Emergency may let it break through Do Not Disturb, Focus modes or the mute switch, depending on device permissions and settings you control. It does not make Prowl suitable for those uses.

We do not guarantee that any notification, incident or heartbeat alert will be delivered, arrive within any particular time, or arrive in order. Notifications pass through services we don't control, including Apple Push Notification service, Google Firebase Cloud Messaging, browser push services, our desktop apps' connection to us, email providers, mobile carriers, your network, and your devices and their settings (such as Do Not Disturb, Focus modes, battery saving and muted channels), any of which can delay, drop, duplicate or reorder a notification.

Heartbeat monitoring has the same limits. We check for overdue check-ins periodically, so an alert may come some time after a check-in was due, may not come at all, or may come when nothing is wrong.

You must keep at least one independent way to receive critical alerts and test that your Prowl setup meets your needs, including configuring your Sources, Destinations and notification settings correctly and keeping your devices, contact details and integration credentials current. We are not responsible for alerts missed or misrouted because of how your account, devices or integrations are set up.

"Liability for missed alerts" limits our liability for any loss from a notification, incident or heartbeat alert that is missed, late, duplicated, out of order or sent in error.

29. SOURCES, DESTINATIONS AND INTEGRATIONS

You can send events into Prowl through our API, webhooks, email addresses we give you, RSS, Atom and JSON feeds, schedules and heartbeat check-ins ("Sources"). You are responsible for everything your Sources send, whether sent by you or by a system, script or person you authorized. You must have the right to send what you send. Do not put passwords, private keys, full payment card numbers or government ID numbers in a notification.

Treat API keys, webhook URLs and Source email addresses like passwords. Anything sent with one counts as sent by you until you tell us it was exposed and we've had a reasonable time to disable it. You can regenerate webhook URLs and Source email addresses, and replace API keys, in your account settings. What a third-party app you approved sends with its API key counts as sent by you until you delete the key.

Sources are subject to rate limits and your plan's limits, shown in Plan & Usage in your account settings. We may change rate limits to protect the Services and may delay, drop or reject events over them. We decide, in our sole discretion, what is abuse or excessive use of the API or any Source, and may suspend that Source or your API access temporarily or permanently. We'll try to warn the account owner first, but may cut off access without notice if your use could cause or has caused downtime. We check feeds on our own schedule, not in real time, may check less often when a feed fails or asks us to slow down, and are not responsible for a feed's content or availability.

You can have Prowl deliver notifications to services run by others, including Slack, Discord, Microsoft Teams, Telegram, Mattermost, Rocket.Chat, email, webhooks you specify, and other Prowl accounts ("Third-Party Destinations"). Setting one up authorizes us to send your notification content to it for you. Third-Party Destinations have their own terms and privacy policies, which you must follow. We don't control them and aren't responsible for their availability, delays, rate limits, API changes, or what they do with content we hand over. If one changes or ends how Prowl connects to it, we may change or remove that Destination. You are responsible for who can see the channels, inboxes and endpoints you send to, and deleting a notification in Prowl doesn't delete it there. We keep an account connection you make at a Third-Party Destination, such as a Slack workspace, until you disconnect it or close your account. Disconnecting stops our use of it; revoke our access at the other service to end it there. We may pause a Destination that keeps failing, and will tell you when we do.

Prowl can open incidents in PagerDuty, create alerts in Atlassian Jira Service Management, and do the same in on-call services we add later, using a routing key, API key or account connection you provide. You acknowledge, update and resolve them; Prowl does not. By connecting one, you confirm you may use it this way and authorize Prowl to act in that account for you within the credential's permissions. You remain responsible for that account, including its subscriptions, users, schedules, escalation policies and everything after an incident is created. We don't guarantee an incident will be created, created once, or created on time, for the reasons in "Not a sole or life-safety alerting system" and because those services may be unavailable or reject the request.

We store these credentials only to perform the actions you set up, encrypt them at rest, protect them with reasonable security measures, and delete them when you remove the integration or close your account; backup copies are replaced within a month. You can revoke a credential at the provider at any time. Use credentials with the narrowest permissions that work.

Other developers' apps can send notifications through Prowl and, with your approval, get an API key for your account. They aren't ours: their own terms and privacy policies apply, and we don't review them. Approve only apps you trust, and delete a key when you no longer want an app to use it.

If you build an app on the Prowl API, you must get each person's consent before notifying them, stay within rate limits and any limits on your provider key, not suggest we endorse your app, and not resell access to the Services.

Portions adapted, with changes, from the Basecamp open-source policies, CC BY 4.0.

30. PAID PLANS AND THE FREE PLAN

Paid plans are sold through the Apple App Store, Google Play and our website. Where you buy decides who bills you:

  • App Store and Google Play: Apple or Google charges you, handles renewal and cancellation, and decides refunds under its own policies; we can't refund these purchases. Manage or cancel in your Apple Account or Google Play subscription settings. Deleting the app does not cancel the subscription.
  • Our website: we bill the payment method you give at checkout through our billing provider, RevenueCat, with payments processed by Stripe. The authorization to charge your payment provider in the Purchases and Payment section applies only to website purchases.

No shipping fees apply; the Services are delivered digitally. Purchases are non-refundable, except where required by law or by the app store you bought through.

A subscription is tied to your Prowl account and unlocks its plan in every Prowl app you sign in to, but you manage or cancel it where you bought it: App Store and Google Play subscriptions in their settings, website subscriptions through our billing portal. Cancellation takes effect at the end of the current paid period. A refunded or charged-back purchase ends its plan immediately.

If you cancel before a free trial ends, you aren't charged, though App Store trials must be canceled at least 24 hours before they end. How long you keep access after canceling depends on where you started the trial. If you don't cancel, your subscription begins when the trial ends, at the price shown before you started, and renews as described in this section. Who can get a trial, and how often, also depends on where you start it.

You must cancel any active paid subscription before deleting your account; once it is no longer renewing you can delete right away, and any remaining paid time ends without a refund.

Each plan, including the free plan, limits Sources, Destinations, daily notifications, how often schedules run and how long history is kept, as shown in Plan & Usage. Daily limits reset at midnight UTC. Notifications over the daily limit are dropped, even if our API accepted them: they are not stored or delivered, and we tell you once in the app. You can't add Sources or Destinations beyond your plan's limits.

Despite the Purchases and Payment and Modifications and Interruptions sections, we change what plans include or cost only as follows. For website subscriptions, we'll email you 7 to 30 days before a price increase takes effect, with how to cancel, and you can cancel before then. Apple and Google notify store subscribers of price changes under their own rules. A feature removed from a plan during a paid period stays until your next renewal.

When you downgrade or a paid plan ends, Sources and Destinations over the new limits are paused, newest first, until you upgrade or remove others. History older than the new plan allows is kept for 7 days, and we notify you in the app before it is permanently deleted; upgrading within that time deletes nothing.

We may give plans for free at our discretion; these have no cash value and end when their term ends. We offer a free plan with lower limits, which we may change or end with notice. We may close free accounts that haven't signed in or received a notification in 12 months, after emailing a warning.

31. YOUR CONTENT

The notifications, payloads and other information you send through Prowl ("Your Content") remain yours. You permit us to store, process, display and deliver Your Content only as needed to run the Services for you, including sending it to the Destinations you choose. Despite the Contribution License section, we use Your Content and the information you provide only as this clause and our Privacy Policy describe. We don't use notification content to train AI models.

We keep notification history until your plan's retention period ends or you delete it, and it leaves our backups within a month. Closing your account deletes your Sources and Destinations immediately and your notification history shortly after; we keep billing and security records as the law requires or allows. The User Data section does not limit these commitments.

Our support tools show delivery details, not notification content. Notification content is stored in readable form on our servers, and our staff look at it only to deliver it, fix a problem you report, protect the Services from abuse, or when the law requires.

You are responsible for activity under your account, including by anyone you share access with, and for securing your sign-in details and devices. Tell us at support@prowl.app if you think your account or a key is compromised. After verifying a request, we may change your account's email address or reset its password to help you regain access or address a security problem.

Don't use Prowl to send spam, notify people who haven't agreed to hear from you, get around rate or plan limits, or load-test or attack the Services or any Destination.

32. AVAILABILITY, WITH NO SLA

We work to keep Prowl available and deliver notifications promptly, but provide the Services as is and as available, with no uptime commitment, service level or service credit unless we both sign a separate written agreement. The Services may be unavailable or degraded because of maintenance, updates, failures at our hosting or delivery providers, attacks, or other events outside our control. We'll try to give notice of planned maintenance, but may act without notice to fix a problem or protect the Services.

We may change, limit or stop features or the Services, with reasonable notice where practical, and will give at least 30 days' notice before shutting the Services down entirely.

Despite the Term and Termination section, we'll warn you and let you fix a problem before suspending or closing your account, unless the law requires otherwise, you have seriously or repeatedly broken these Legal Terms, or your use puts the Services, other users or anyone else at risk.

33. LIABILITY FOR MISSED ALERTS

The limits of liability in these Legal Terms apply to missed, late, duplicated or erroneous notifications, incidents and heartbeat alerts, and to any resulting loss, including downtime, a missed on-call response, lost revenue and lost data. To the fullest extent the law allows, our total liability for all claims related to the Services is limited to US$200. These limits don't apply where the law forbids them, such as liability for death or personal injury caused by our negligence, fraud, gross negligence, willful misconduct or violation of law, and don't remove consumer rights that can't be waived. This clause replaces the cap in the Limitations of Liability section, and that section's exclusion of direct damages does not reduce this amount.

34. OLDER INTERFACES, OTHER APP BUILDS AND TEST VERSIONS

We still support some older ways to use Prowl, including the original API, API-key-based Prowl email addresses and older apps. They may lack new features or current safeguards, and we may retire them with reasonable notice.

We offer Prowl apps for macOS, Android, Linux and Windows outside the App Store and Google Play; download them only from links on our website. The macOS app updates itself unless you turn that off, the Windows app updates itself, and the Android and Linux apps update through Obtainium or Flatpak or tell you when an update is available. Outdated versions may stop working with the Services. Apple and Google do not distribute or support these versions.

Test versions of Prowl, such as TestFlight builds or features marked beta, may be unstable, may change or disappear, and are provided as is. Don't rely on them for alerts you can't afford to miss.

35. WHO CAN USE PROWL

You must be at least 18, or the age of majority where you live, to use Prowl. You may not use Prowl if you are in a US-embargoed country or on a US sanctions list, wherever you got the app.

36. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Prowl Solutions LLC
support@prowl.app